About the Company
Bridging the Gap Between AI and Real-World Impact
Sesame Group was born from a simple yet revolutionary idea: "AI should serve as a universal key to opportunity". While 82% of companies now prioritize conversational AI for customer engagement, many struggle with cost, complexity, or ethical concerns. We eliminate these barriers through:
Secure SaaS Architecture
Built on military-grade encryption and GDPR-compliant frameworks, ensuring data integrity for enterprises and SMEs alike.
Adaptive Learning Models
Proprietary algorithms that evolve with user interactions, offering faster response personalization than industry averages (yes, our bots are fast!).
Ethical AI Governance
Transparency protocols that audit decision-making processes, addressing consumers who demand explainable AI.
Our platform has already enabled 150+ businesses worldwide to reduce customer service costs by 35% while boosting engagement metrics by 50%.
Why "Sesame"?
Modern "Open Sesame" for AI Accessibility
The name Sesame Group pays homage to the timeless tale of Ali Baba and the Forty Thieves, where the phrase “Open Sesame” revealed hidden treasures. For us, this symbolizes:
Democratization
Unlike closed ecosystems like Google Bard (limited to Google tools) or Bing Chat (restricted to Microsoft users), our platform integrates seamlessly across CMS, CRM, and custom APIs.
Delight
While Mistral AI and Meta’s LLaMA require coding expertise, our no-code chatbot builder lets marketers deploy AI solutions in less than 30 minutes.
Discovery
Where competitors like Anthropic’s Claude prioritize safety at the expense of flexibility, we balance ethical guardrails with creative problem-solving—enabling e-commerce, healthcare, and financial institutions to uncover new revenue streams.
About Miguel Mateo, Founder & CEO
A 15-Year Journey in Ethical AI Development
Miguel’s involvement in AI started in the early years of his career while researching for his Master's in Computer Science at the University of Havana. He continued to be involved with AI while working at Fortune 500 companies and doing advisory roles throughout Asia. His core philosophy that “Technology must elevate, not alienate” drives Sesame Group’s human-centric approach:
Entrepreneurial Leadership
Founded and scaled multiple start-ups as CEO/CIO (Amber Solutions, Limited Securities, The Immigration People), designing all technology solutions and driving company growth
(2002-present).
Financial Transformation
Led strategic initiatives that reduced multi-million dollars in technology infrastructure operational expenses and reduced stranded costs following divestitures and acquisitions for a few clients
(2010-present).
Digital Transformation Evangelist
Advised global enterprises on cloud, AI, and cybersecurity strategies as Technology Advisor, earning several certifications while delivering tailored technology solutions to enhance client competitiveness
(2022-present).
We are not merely a tool but a transformative solution that democratizes AI benefits across various industries and applications
- Miguel Mateo
About Our Developers
The Architects Behind Your AI Success
Our 50-member strong engineering team combines expertise from OpenAI, Palo Alto Networks, and IBM Watson:
Advisory Team
Our lead advisor spearheads neural architecture design, with 12 patents in multimodal AI interactions. Her work reduces hallucination rates by 92% compared to standard LLMs.
Security Task Force
Former NSA cryptographers who implement zero-trust frameworks, achieving 100% compliance in SOC 2 audits since launch.
UX Collective
Award-winning designers focused on empathetic AI—ensuring chatbot interactions feel “more human” than Claude or Bard.Why Choose Sesame?
The Competitive Edge in a Crowded AI Market
While alternatives exist, none match our trifecta of "security", "adaptability", and "ease-of-use"
| Competitor | Limitations | Sesame Advantage |
|---|---|---|
| Google Bard | Tied to Google ecosystem; lacks customization | Platform-agnostic deployment; white-label branding |
| Anthropic’s Claude | Over-cautious responses hinder creativity | Dynamic risk-weighted decision engine |
| Bing Chat | Limited to Microsoft 365 users | Cross-platform compatibility (Slack, WhatsApp, etc.) |
| Mistral AI | Requires Python/ML expertise | Drag-and-drop workflow builder |
| Jasper AI | Narrow focus on content generation | Omnichannel CRM integration + SEO tools |
Key Differentiators
Real-Time Compliance Updates
Automatically adapts to new GDPR/CCPA regulations—unlike static rule-based systems.
Generative Problem-Solving
Resolves 44% of complex queries without human escalation, versus Claude’s 29%.
Profit-Boosting Analytics
Identifies upsell opportunities with 70% accuracy, like suggesting premium plans during support chats.Case Studies: AI in Action
Retail Revolution:
LuxeWear’s 24/7 Stylist Chatbot
Challenge
A luxury fashion brand saw 40% cart abandonment due to after-hours sizing queries.
Solution
Sesame’s AI stylist-bot integrated with their Shopify backend, accessing real-time inventory and customer purchase history.
Results
- 63% reduction in returns via personalized fit recommendations.
- 22% increase in AOV through cross-sell prompts (“This dress pairs well with your purchased heels”).
- Achieved 70% chat deflection rate.
Healthcare Transformation:
MedCare’s Triage Assistant
Challenge
A telehealth provider struggled with 3-hour wait times during flu season.
Solution
HIPAA-compliant chatbot pre-screened symptoms, prioritized emergencies, and scheduled video consults.
Results
- 50% faster triage, improving efficiency.
- 35% fewer no-shows via automated reminders synced to Google Calendar.
- 90% patient satisfaction score for “empathy” (vs. 70% industry average).
Our Vision for Tomorrow
Building the Future of Inclusive AI
By 2026, we aim to:
Launch Multilingual Support
30+ languages, focusing on underserved markets in Southeast Asia and Africa.
Pioneer Emotion-Aware AI
Biometric voice analysis to detect stress/frustration, adapting responses in real-time.
Democratize Development
Open-source SDK for universities/NGOs to create custom AI tools at no cost.